Terms & Conditions

 

  1. Introduction

Welcome to Pearls-IT. By accessing or using our website, products, or services (including cybersecurity services, electronics sales, or technical support), you agree to comply with and be bound by the following Terms and Conditions.

If you do not agree to these terms, please do not use our services or access our website.

  1. Definitions
    • Company: Refers to Pearls-IT, its team, and representatives.
    • Services: Includes cybersecurity services, IT consultancy, data protection, managed services, and sale of electronics (laptops, PCs, servers).
    • Client/User/Customer: Any person or entity using our services or purchasing products.
    • Site: Refers to our official website or online store.

  1. Services Offered

Pearls-IT provides:

  • Cybersecurity services (audits, pen testing, consulting, training)
  • Managed IT and data backup services
  • Electronics retail (laptops, servers, PCs)
  • Software solutions and networking hardware
  • Online and in-person technical support

All services are subject to availability and may require a formal agreement.

  1. User Obligations

By using our website or services, you agree to:

  • Provide accurate and complete information.
  • Not misuse or attempt to breach our systems.
  • Respect all applicable Pakistani and international laws.
  • Not resell, redistribute, or modify our services or products without permission.

  1. Payment Terms
  • All prices are in PKR (Pakistani Rupees) unless otherwise specified.
  • Full payment is required before delivery of any product or service unless a custom agreement is in place.
  • Late payments may result in service suspension.

  1. Returns, Refunds & Warranty
  • Hardware products may be eligible for return within 7 days of purchase if unopened and unused.
  • Refunds are only applicable under valid warranty claims or service-level breaches.
  • Electronics include manufacturer warranties. Pearls-IT will assist with warranty claims but is not liable for product defects beyond supplier policy.

  1. Data Protection & Privacy
  • All personal and business data shared with Pearls-IT is handled with strict confidentiality.
  • We implement encryption, secure storage, and best practices to protect client data.
  • We do not sell or share your information with third parties without consent.

View our Privacy Policy [insert link] for detailed information.

  1. Intellectual Property

All content, logos, materials, and tools provided by Pearls-IT are the property of the company unless otherwise stated. Unauthorized use is strictly prohibited.

  1. Limitation of Liability

Pearls-IT is not liable for:

  • Losses or damages resulting from misuse of our products/services
  • Data loss caused by user negligence or third-party software
  • Service downtime caused by events beyond our control (e.g., power failure, internet outage, or cyberattacks)

  1. Termination

We reserve the right to suspend or terminate access to our services if users violate our terms, engage in fraudulent activity, or pose a security risk.

  1. Changes to Terms

Pearls-IT may update these Terms and Conditions periodically. Users will be notified via our website or email.

  1. Governing Law

These Terms shall be governed by the laws of Pakistan. Any disputes shall be subject to the jurisdiction of the courts of Lahore.