IT Support for Charities

Benefits of Tech Support to Charities

There are several types of nonprofit software your organization can leverage to enhance your campaigns:

  • Fundraising software helps you manage online campaigns, fundraising events, and text-to-give initiatives, maximizing donations for your cause.

  • Donor management software allows you to organize donor data, track contributions, and improve donor engagement. In fact, 67% of nonprofits use a CRM for this purpose.

  • Volunteer management software streamlines volunteer recruitment, scheduling, and communication, improving the overall volunteer experience.

  • Matching gift software automates the process for donors to take advantage of corporate matching gift programs, doubling the impact of their contributionsely.

 

Our value-added services help provide you a competitive edge

IT Support & Service Management
Reliable, scalable support services and service management with high-quality tools, available 24/7.

App Development & Migration
Efficient, low-code solutions using Microsoft’s Power Platform to simplify development and migration.

Productivity & Hosted Desktop
Optimized solutions designed to enhance user performance and drive everyday productivity.

Security Services
Safeguard your business from evolving threats with our comprehensive security solutions.

Business IT Support
Empowering your business with modern technology as the backbone for success.

Microsoft Azure
We help organizations build flexible, scalable cloud infrastructures using Microsoft Azure.

Disaster Recovery & Business Continuity
Secure your operations, data, and reputation with dependable cloud-based backup and recovery services.

Office 365 Support
Expert support and guidance to maximize your team’s productivity with Microsoft 365.

Consultancy & Analytics
Advisory services and analytics designed to harness technology for better performance and smarter decision-making.

Benefits of Our IT Support for Charities Service

  • Expertise from specialists with extensive experience in the education sector.
  • Access to competitive pricing through our trusted partners.
  • Save valuable time by relying on our dedicated team to handle IT issues efficiently.
  • Build a strong IT roadmap to ensure a brighter, more sustainable future for your organization.
  • Seamless, uninterrupted support even when your internal staff are on leave.
  • Our entire education support team is fully DBS-checked for your peace of mind.
  • Flexible support options, including dedicated on-site staff and remote assistance.
 
 

Fundraising Software Options

Qgiv by Bloomerang

Qgiv by Bloomerang offers a seamless all-in-one solution for nonprofit fundraising by integrating donor data with your management system. This easy-to-use platform adapts to your organization with multiple fundraising solutions, making donations straightforward for both your team and your donors. Features like recurring giving, gift matching, and GiftAssist enhance the donation experience. You can also send custom thank-you messages, receipts, and utilize social sharing and embeddable widgets.

Key Features:

  • Unlimited donation forms
  • Event management
  • Text fundraising
  • Peer-to-peer fundraising
  • Silent auction software
  • Data, reports, and statistics
  • Integrations

Why Choose Qgiv:

Qgiv’s flexibility grows alongside your nonprofit, offering a comprehensive range of tools, from peer-to-peer fundraising to auction software, making it a go-to for nonprofits of all sizes.


Fundraise Up | AI-Driven Nonprofit Software

Fundraise Up is an AI-powered platform designed to optimize nonprofit fundraising. This platform provides tools tailored to different causes, helping donors give more easily and engaging them effectively through AI-driven features like donation optimization and upsell options.

Key Features:

  • AI-driven donation optimization
  • Upsell and matching gifts
  • Integrated analytics
  • Personalized donor experience


OneCause | Event-Focused Nonprofit Software

OneCause specializes in helping nonprofits manage successful events and auctions. Whether it’s a gala, charity auction, or virtual fundraiser, OneCause offers tools to engage attendees and encourage donations through gamification and mobile bidding.

Key Features:

  • Mobile bidding
  • Engagement drivers
  • Personalized fundraising pages
  • Gamification tools


GoFundMe | Crowdfunding Platform

GoFundMe is one of the most popular crowdfunding platforms, offering an easy solution for individuals and nonprofits to raise funds for various causes. Its simple interface and broad reach make it ideal for personal, community, or charitable fundraising.

Key Features:

  • Easy sharing
  • Donation tracking
  • Leadership board
  • Fundraising photos

Fees: 2.2% + $0.30 per donation.


Bonfire | Merchandise Fundraising Software

Bonfire helps nonprofits raise funds through custom apparel campaigns. Offering customizable clothing options, Bonfire allows organizations to design and sell branded merchandise, turning designs into impactful fundraising campaigns.

Key Features:

  • Custom apparel design
  • Campaign management
  • High-quality products
  • Detailed reporting


Donor Management Software Options

Bloomerang | Best for Donor and Volunteer Management

Bloomerang is a powerful donor and volunteer management tool designed to help nonprofits boost donor retention and develop strategic volunteer management practices. With features built on industry best practices, Bloomerang helps reduce donor attrition and improve fundraising. Its intuitive interface enhances donor loyalty, making relationship building easier.

Key Features:

  • Interactive dashboards
  • Constituent timelines
  • Year-end tax summaries
  • Smart reporting and analytics
  • Wealth screening
  • Donor segmentation
  • Data management

Why Choose Bloomerang:

Bloomerang is focused on simplicity and seamless integrations, allowing nonprofits to get everything they need in one place without overwhelming complexity. It also integrates perfectly with Qgiv’s platform for a complete view of donor performance.


CharityEngine | Donor Management with Direct Mail Solutions

CharityEngine is an integrated CRM and fundraising platform designed to streamline nonprofit operations. With tools for donor management, fundraising, and communications, it enables organizations to enhance efficiency while raising funds and managing relationships.

Key Features:

  • Automated communication
  • Recurring donations
  • Donor portals
  • Direct mail integration


Salesforce | Cloud-Based Nonprofit CRM

Salesforce Nonprofit Cloud is a customizable CRM designed to support nonprofit organizations. With its robust cloud-based platform, Salesforce enhances donor management, streamlines processes, and elevates fundraising efforts.

Key Features:

  • Grants management
  • Program management
  • Customizable dashboards
  • Automation and workflow


Blackbaud Raiser’s Edge NXT | Fundraising CRM with Annual Fund Workflows

Blackbaud Raiser’s Edge NXT is a donor management platform that meets the needs of nonprofits by optimizing operations and fundraising efforts. It offers a suite of tools for comprehensive donor and fundraising management.

Key Features:

  • Annual fund management
  • Prospect insights
  • AI-driven ask amounts
  • Major Giving Work Center


Virtuous | Donor Management with Signal Insights

Virtuous is a CRM and fundraising platform designed to strengthen donor relationships and fundraising efforts. With automation and omni-channel campaigns, Virtuous helps nonprofits manage data and donor engagement effectively.

Key Features:

  • Donor signals
  • Automation
  • Volunteer mobilization
  • Omni-channel campaigns

Top Volunteer Management Software Options

Golden Volunteer | Volunteer Management with Social Currency
Golden Volunteer is designed to assist nonprofits with volunteer engagement and management. It offers tools for recruitment, scheduling, and volunteer administration, enhancing the volunteer experience.

Key Features:

  • Donations AI
  • Turnkey reporting
  • Branded products
  • Karats currency

POINT | Volunteer Platform with Check-in Stations
POINT helps nonprofits manage volunteers with tools for recruitment, coordination, and tracking. Its check-in system and group reporting features make it ideal for large-scale volunteer operations.

Key Features:

  • Background checks
  • QR-code check-ins
  • E-waivers
  • Volunteer group reporting


Galaxy Digital’s Get Connected | Volunteer Software for Service Learning Management

Get Connected offers a volunteer management platform focused on community engagement and volunteer tracking. It supports skills-based volunteering and student programs, helping organizations manage volunteers effectively.

Key Features:

  • Volunteer app
  • Hours tracking
  • Skills-based volunteering
  • Student volunteer programs


Mobilize | Volunteer Software with Event Network Features

Mobilize is designed to optimize volunteer engagement and event management. It provides tools for recruiting, managing, and retaining volunteers, with features that support event planning and execution.

Key Features:

  • CSV export
  • Recurring and multi-shift event posts
  • Post-event feedback surveys
  • Host recruitment


Giveffect | Integrated Volunteer Management and Fundraising

Giveffect is an all-in-one platform that combines donor and volunteer management with fundraising. It offers tools for batch entry, shift scheduling, and volunteer analytics to support nonprofit operations.

Key Features:

  • Automated shift cancellation
  • Volunteer quality control
  • Batch entry assignment logs
  • Volunteer campaign analytics


Top Marketing Software for Nonprofits

Constant Contact | Best for Email Marketing

Constant Contact provides customizable email templates and marketing tools to help nonprofits connect with donors effectively. Its mobile app allows you to manage campaigns from anywhere.

Key Features:

  • Email marketing
  • Marketing automation
  • List building tools
  • Custom landing pages
  • A/B testing


Campaign Monitor | Best for Email Automation

Campaign Monitor simplifies email marketing with a user-friendly drag-and-drop builder and automation features. It helps nonprofits create targeted campaigns with personalized content.

Key Features:

  • Drag-and-drop email builder
  • Personalization
  • Workflow automation
  • Analytics and reporting
  • Software integrations


Mailchimp | Best for Multichannel Marketing

Mailchimp offers multichannel marketing solutions, helping nonprofits strengthen their brand and connect with supporters through email, SMS, and social media. It provides data insights for more personalized outreach.

Key Features:

  • Drag-and-drop email builder
  • SMS marketing
  • Social campaign tracking
  • Automation workflows
  • Audience segmentation

Why Choose Mailchimp:
Mailchimp’s multichannel approach helps nonprofits engage supporters on their preferred platforms, offering valuable insights for more effective communication.

 

  1. What is cybersecurity for charities?
    • Answer: Cybersecurity for charities refers to the practices, technologies, and strategies used to protect an organization’s digital data, systems, and networks from cyber threats and attacks, ensuring that donors’ information, financial data, and communications are secure.
  1. Why is cybersecurity important for charities?
  • Answer: Charities handle sensitive data, including donor information and financial records. A lack of proper cybersecurity can result in data breaches, loss of trust, and financial theft, impacting both the charity’s operations and its reputation.
  1. How does cybersecurity help prevent fraud in charities?
  • Answer: Cybersecurity measures help prevent unauthorized access to donation platforms, safeguarding donor details and transactions, thus reducing the risk of financial fraud and identity theft.
  1. Are charities at risk for cyberattacks?
  • Answer: Yes, charities are often targeted by cybercriminals due to the personal and financial data they collect. They are seen as high-value targets for scams, phishing attacks, and ransomware.
  1. How can cybercriminals target charities?
  • Answer: Cybercriminals can target charities through phishing emails, fake donation websites, ransomware, or exploiting vulnerabilities in outdated systems, compromising data and disrupting operations.
  1. What are the common cybersecurity threats charities face?
  • Answer: Common threats include phishing attacks, malware, ransomware, data breaches, and attacks on donation platforms, which can all lead to the theft of sensitive information or financial loss.
  1. Can charities afford cybersecurity measures?
  • Answer: Yes, while cybersecurity may seem expensive, there are affordable tools and solutions available for charities, and the cost of a data breach or cyberattack can far exceed the investment in protective measures.
  1. How can charities protect donor information?
  • Answer: Charities can protect donor information by using encrypted payment systems, regularly updating software, implementing strong access controls, and conducting regular cybersecurity training for staff.
  1. Do charities need cybersecurity policies?
  • Answer: Yes, cybersecurity policies are essential for outlining how to protect sensitive data, handle incidents, and ensure that everyone in the organization follows the best practices to mitigate risks.
  1. What happens if a charity’s data is compromised?
  • Answer: If a charity’s data is compromised, it can lead to reputational damage, financial loss, legal consequences, and a loss of trust among donors and supporters, which can be devastating to its mission.
  1. What are the legal implications of a data breach for charities?
  • Answer: Charities may face legal action if they fail to protect donor data adequately. They can be subject to fines and penalties, especially if they violate data protection laws like GDPR or CCPA.
  1. How do charities protect their websites from cyberattacks?
  • Answer: Charities can protect their websites by using secure hosting, applying SSL certificates, conducting regular security audits, and ensuring that all software is up to date to prevent vulnerabilities.
  1. Why is employee training important for charity cybersecurity?
  • Answer: Employees are often the weakest link in cybersecurity. Training staff on how to recognize phishing attempts, use strong passwords, and follow safe practices helps reduce the risk of successful cyberattacks.
  1. What is phishing, and how can charities avoid it?
  • Answer: Phishing is a type of cyberattack where attackers impersonate trusted sources to trick individuals into revealing sensitive information. Charities can avoid it by educating staff on how to identify phishing emails and by using multi-factor authentication.
  1. How do charities handle online donations securely?
  • Answer: Charities should use secure payment gateways, implement encryption protocols for financial transactions, and ensure that their websites comply with payment card industry standards (PCI DSS) for secure handling of payment information.
  1. What role does encryption play in charity cybersecurity?
  • Answer: Encryption ensures that data transmitted online, such as donor information and financial transactions, is unreadable to unauthorized parties, thus protecting sensitive information from interception.
  1. Should charities use multi-factor authentication (MFA)?
  • Answer: Yes, multi-factor authentication adds an extra layer of security, making it harder for unauthorized users to access accounts, even if they obtain login credentials.
  1. What is ransomware, and how can charities protect against it?
  • Answer: Ransomware is malicious software that locks or encrypts files, demanding payment for their release. Charities can protect against it by using antivirus software, backing up data regularly, and training staff to recognize suspicious emails.
  1. How often should a charity update its cybersecurity protocols?
  • Answer: Cybersecurity protocols should be updated regularly, at least quarterly, to ensure that they address emerging threats, software vulnerabilities, and regulatory changes.
  1. Why should charities invest in cybersecurity software?
  • Answer: Cybersecurity software helps detect and prevent threats, such as malware and viruses, protecting both the organization’s data and the donors’ information from malicious attacks.
  1. How can charities ensure compliance with data protection laws?
  • Answer: Charities should stay informed about relevant data protection laws (e.g., GDPR, CCPA), implement proper data management practices, and conduct regular audits to ensure compliance with these regulations.
  1. What is a security breach notification, and should charities use it?
  • Answer: A security breach notification is a formal communication that informs affected parties about a data breach. Charities must have a plan in place to notify donors and stakeholders promptly if a breach occurs.
  1. What should a charity do after a cyberattack?
  • Answer: After a cyberattack, a charity should assess the damage, secure its systems, notify affected individuals, and follow its incident response plan. It may also need to report the breach to authorities.
  1. Can charities use free cybersecurity tools?
  • Answer: Yes, charities can use free or low-cost cybersecurity tools for basic protection. However, for comprehensive security, investing in professional-grade tools is often necessary.
  1. What is a cybersecurity risk assessment for charities?
  • Answer: A cybersecurity risk assessment helps charities identify potential vulnerabilities, evaluate threats, and prioritize the implementation of protective measures to reduce risks.
  1. How can charities prevent unauthorized access to sensitive data?
  • Answer: Charities can prevent unauthorized access by implementing access controls, using strong passwords, encrypting sensitive data, and regularly reviewing access permissions.
  1. Why should charities back up their data?
  • Answer: Regular data backups ensure that, in the event of a cyberattack or system failure, charities can recover their data and continue operations without significant loss.
  1. What is a cybersecurity incident response plan?
  • Answer: A cybersecurity incident response plan outlines the steps a charity should take in the event of a cyberattack or data breach, helping to minimize damage, recover quickly, and protect stakeholders.
  1. How does cybersecurity affect donor trust in charities?
  • Answer: Effective cybersecurity measures help maintain donor trust by ensuring their personal and financial information is protected, which encourages repeat donations and long-term support.
  1. Should charities use cloud services for data storage?
  • Answer: Yes, charities can use cloud services for data storage, but they must ensure the cloud provider offers robust security features, including encryption, access controls, and regular backups.
  1. What is the risk of not having cybersecurity in a charity?
  • Answer: Without cybersecurity, charities are vulnerable to cyberattacks, fraud, data breaches, and the loss of donor trust, all of which can severely impact their operations and fundraising efforts.
  1. How can charities educate their donors about cybersecurity?
  • Answer: Charities can educate donors through newsletters, social media, and their websites about safe online donation practices, how to recognize phishing attempts, and the importance of strong passwords.
  1. What role does cybersecurity play in charity fundraising?
  • Answer: Cybersecurity protects donation systems, ensuring that donors can contribute safely and securely. This helps charities maintain credibility and attract more supporters.
  1. Can cybersecurity protect against insider threats in charities?
  • Answer: Yes, cybersecurity measures such as access control, monitoring, and audits can help identify and prevent insider threats, where employees or volunteers misuse their access to sensitive data.
  1. What are the consequences of a data breach for charities?
  • Answer: A data breach can result in the loss of donor trust, legal consequences, financial loss, and reputational damage, which can undermine the charity’s mission and fundraising efforts.
  1. Should charities use firewalls?
  • Answer: Yes, firewalls are essential for monitoring incoming and outgoing network traffic and preventing unauthorized access to a charity’s network, helping to protect sensitive data.
  1. How does cybersecurity affect a charity’s online presence?
  • Answer: A strong cybersecurity posture enhances a charity’s online reputation by protecting its website and donation platforms, ensuring that potential donors feel safe and confident when engaging with the organization.
  1. Can charities rely on volunteers to handle cybersecurity?
  • Answer: While volunteers can help, cybersecurity is a specialized field. Charities should consider hiring or consulting with cybersecurity experts to ensure their systems are properly protected.
  1. What are the best cybersecurity practices for charities?
  • Answer: Best practices include using encryption, ensuring secure payment gateways, conducting regular security audits, implementing strong password policies, and training staff and volunteers on cybersecurity awareness.
  1. Can charities use cybersecurity insurance?
  • Answer: Yes, cybersecurity insurance can help charities recover financial losses caused by data breaches or cyberattacks. It covers costs such as legal fees, notification expenses, and business interruption.
  1. How can charities protect their email communications?
  • Answer: Charities can protect email communications by using encrypted email services, implementing SPF/DKIM for email validation, and educating staff on avoiding phishing scams.
  1. Is cybersecurity important for small charities?
  • Answer: Yes, small charities are just as vulnerable to cyberattacks as larger organizations. Cybersecurity is essential to protecting their data, reputation, and donor trust.
  1. How can charities handle sensitive financial information securely?
  • Answer: Charities should use secure payment processors, avoid storing credit card data, and implement encryption protocols to protect sensitive financial information.
  1. What is a cybersecurity audit for charities?
  • Answer: A cybersecurity audit involves assessing the current security measures in place and identifying potential vulnerabilities in order to improve the charity’s cybersecurity posture.
  1. How often should charities conduct cybersecurity training?
  • Answer: Charities should conduct cybersecurity training at least annually, or more frequently if new threats or technologies emerge, to ensure staff are equipped to handle potential risks.
  1. What is the role of a charity’s board in cybersecurity?
  • Answer: A charity’s board should be aware of cybersecurity risks, support the development of policies, and ensure that adequate resources are allocated to protect the organization’s digital assets.
  1. How can charities reduce their exposure to cybercrime?
  • Answer: Charities can reduce exposure by implementing strong security measures, keeping software up to date, and promoting a culture of cybersecurity awareness among staff and volunteers.
  1. How does cybersecurity impact the overall efficiency of a charity?
  • Answer: Effective cybersecurity helps prevent disruptions caused by cyberattacks, ensuring that the charity’s operations run smoothly and its resources are allocated efficiently.
  1. Can charities use open-source software securely?
  • Answer: Charities can use open-source software securely if it is regularly updated, well-maintained, and if security patches are applied promptly.
  1. How does cybersecurity contribute to a charity’s sustainability?
  • Answer: By safeguarding sensitive information, maintaining donor trust, and preventing costly cyberattacks, cybersecurity contributes to a charity’s long-term financial stability and operational sustainability.